Privacy Policy
Effective year: 2026. This Privacy Policy explains how All Ins Solutions Pte. Ltd. collects, uses, discloses, stores, and protects personal data when you visit allsolutionspte.com, send an enquiry, call our office, email us, submit documents, or otherwise communicate with us about general insurance matters in Singapore.
This policy is written for website visitors, prospective clients, existing clients, authorised representatives, business contacts, claimants, vendors, and other individuals whose personal data may be provided to us in connection with our general insurance activities.
1. Scope of this policy
This Privacy Policy applies to personal data collected through our website, email, phone calls, online forms, in-person meetings, document exchanges, and related client service channels. It does not apply to websites, applications, or services operated by third parties, including insurers, claims administrators, payment providers, analytics platforms, or external portals that may be linked from our website.
Where an insurer, reinsurer, loss adjuster, or other third party provides its own privacy notice, that notice will govern how that party processes personal data for its own purposes. We encourage you to read those notices before providing information to third-party platforms.
2. Personal data we may collect
The types of personal data we may collect depend on your interaction with us. This may include your full name, contact number, email address, residential or business address, nationality or residency details, employer or company name, job title, preferred communication method, and records of your enquiries or instructions.
For insurance-related enquiries, we may also collect policy numbers, existing policy documents, renewal dates, insured asset details, business activity descriptions, claims history, risk information, identification details where required, and information about family members, employees, directors, beneficiaries, or other insured persons when you provide it for a legitimate insurance purpose.
3. Sensitive or insurance-specific information
Certain enquiries may involve more sensitive information, such as health details, accident circumstances, property loss information, financial information, employment details, or documents supporting a claim. We only ask for such information when it is reasonably necessary to understand your request, communicate with relevant insurers, support policy review, assist with claims preparation, or comply with legal and regulatory obligations.
If you provide personal data about another person, you should ensure that you have authority to do so and that the individual understands how their data may be used in connection with the relevant insurance matter.
4. Website and technical information
When you visit allsolutionspte.com, we may collect limited technical information such as browser type, device type, approximate region, pages viewed, date and time of access, referring page, cookie preference status, and general interaction data. This information helps us keep the website stable, accessible, secure, and useful.
We do not intentionally use website analytics to collect sensitive insurance details. You should avoid entering confidential policy or claims information into any website field unless that field is clearly intended for that purpose.
5. How we use personal data
We may use personal data to respond to enquiries, arrange consultations, understand your insurance needs, prepare policy comparison discussions, request information from insurers, assist with claims-related communication, maintain contact records, provide service updates, and manage ongoing relationships.
We may also use information to verify identity where required, improve internal processes, monitor service quality, prevent fraud or misuse, protect legal rights, comply with lawful requests, fulfil regulatory duties, and maintain proper business records for audit, compliance, accounting, or dispute-resolution purposes.
6. Consent and lawful handling
By contacting us, submitting a form, sending documents, or continuing to communicate with us, you consent to the collection, use, and disclosure of personal data for purposes reasonably connected to your enquiry or relationship with us. In some circumstances, we may also handle personal data where required or permitted by applicable Singapore law, including for compliance, risk management, legal claims, or legitimate business administration.
You may withdraw consent by contacting us. Withdrawal may affect our ability to continue assisting with an enquiry, policy matter, claim, renewal, or regulatory record-keeping requirement.
7. Disclosure of personal data
We may disclose personal data to insurers, underwriting teams, claims handlers, loss adjusters, authorised representatives, professional advisers, compliance advisers, IT and hosting providers, email service providers, document storage providers, regulators, law enforcement agencies, public authorities, or other parties where the disclosure is reasonably necessary.
We do not sell personal data. We also do not permit service providers to use personal data for unrelated marketing purposes when they process information on our behalf.
8. Accuracy of information
Insurance decisions often depend on accurate and complete information. You are responsible for ensuring that details provided to us are current, truthful, and not misleading. If your contact details, business activity, insured assets, risk profile, or claims circumstances change, you should inform us promptly so that any discussion with insurers is based on updated information.
9. Security safeguards
We take reasonable administrative, technical, and organisational measures to protect personal data against unauthorised access, accidental loss, misuse, alteration, or disclosure. Measures may include access controls, secure storage practices, staff awareness, careful document handling, and limiting data access to individuals who need it for legitimate business purposes.
No website, email system, or electronic transmission is completely secure. You should avoid sending highly sensitive documents over unsecured channels and should contact us if you prefer to discuss a safer transmission method.
10. Retention of personal data
We retain personal data for as long as reasonably necessary to fulfil the purposes described in this policy, support insurance servicing, respond to disputes or queries, comply with legal and regulatory obligations, maintain audit trails, and preserve business records. Retention periods may vary depending on the nature of the information, whether a policy or claim is involved, and applicable legal requirements.
When information is no longer required, we will take reasonable steps to delete, anonymise, archive, or securely restrict access to it in accordance with our operational needs.
11. Overseas transfers
Some insurers, technology providers, cloud services, email systems, or professional advisers may process information outside Singapore. Where personal data is transferred overseas, we take reasonable steps to ensure appropriate protection in line with the circumstances and applicable Singapore data protection expectations.
12. Access, correction, and withdrawal requests
You may request access to personal data we hold about you, ask us to correct inaccurate information, or withdraw consent for certain uses by contacting us at support@allsolutionspte.com. We may need to verify your identity before responding and may ask for details to locate the relevant records.
Some requests may be limited by legal privilege, confidentiality obligations, regulatory requirements, ongoing claims, anti-fraud obligations, or the rights of other individuals. Where we cannot fully comply with a request, we will explain the reason where appropriate.
13. Marketing and service communications
We may send service-related messages about appointments, enquiries, policy review matters, claims documents, renewals, or administrative updates. We may also send occasional information about relevant insurance topics or firm updates where permitted. You can ask us to stop sending non-essential marketing messages at any time.
14. Minors
Our website is not directed to children. Where information about a minor is required for an insurance matter, it should be provided by a parent, guardian, or authorised adult, and only when relevant to the enquiry, policy, or claim.
15. Cookies and local storage
Our website uses essential website technologies, including localStorage for the cookie preference banner. We may also use limited analytics or performance tools to understand general usage patterns. More information is available in our Cookie Policy.
16. Updates to this policy
We may update this Privacy Policy when our website, service channels, business practices, or legal obligations change. The version published on allsolutionspte.com is the current version. Continued use of the website after an update means the updated policy applies to future interactions.
17. Contact and privacy queries
For privacy questions, access or correction requests, consent withdrawal, or concerns about personal data handling, contact All Ins Solutions Pte. Ltd. at support@allsolutionspte.com, call +65 80627414, or write to 10 WINSTEDT ROAD, #01-12/13, Singapore 227977.
Note: This Privacy Policy is general website and business boilerplate. It should be reviewed by qualified Singapore counsel before publication if the company requires legal certainty or industry-specific compliance wording.